International Journal of Economics, Business & Sustainable Management
Vol 2 Issue 3 (July – Sep) 2026
A REGIONAL INVESTMENT MANAGEMENT MODEL BASED ON COLLABORATION BETWEEN REGIONAL APPARATUS ORGANIZATIONS (OPD) IN SUPPORTING SUSTAINABLE DEVELOPMENT IN MUNA REGENCY
Muhammad Guntur Dano, Department of Management and Business, Universitas Karya Persada Muna, Indonesia.
International Journal of Economics, Business & Sustainable Management | DOI:- 10.5281/zenodo.21240768 | Page 01 to 25
Abstract
This study aims to formulate a regional investment management model based on collaboration between Regional Apparatus Organizations (OPD) in supporting sustainable development in Muna Regency. The main problem faced is the suboptimal synergy between regional government agencies (OPDs) in investment planning, promotion, service delivery, and oversight, resulting in low investment attractiveness in the region. The research used a qualitative approach with a case study method. The informants included local government officials, business actors, academics, and the community. Data collection techniques included in-depth interviews, observation, and documentation studies. Data analysis employed the interactive model of Miles, Huberman, and Saldaña. The results indicate that regional investment management in Muna Regency still faces obstacles such as sectoral egos, weak coordination between OPDs, limited investment support infrastructure, and a lack of integrated investment information systems. This research resulted in a Regional Investment Management Model Based on OPD Collaboration, which consists of five main dimensions: (1) integrated investment planning, (2) coordination and integration of cross-OPD programs, (3) integrated investment services, (4) strengthening partnerships with the private sector and the community, and (5) monitoring and evaluation of sustainable investment. This model is believed to be able to increase the effectiveness of regional investment governance while supporting the achievement of sustainable development goals in Muna Regency.
Keywords: Regional investment, OPD collaboration, collaborative governance, sustainable development, Muna Regency.
An Empirical Assessment of the Impact of Entrepreneurial Customer Relationship Management Skills on Customer Satisfaction in Hospitality Industry in Damaturu
Yakubu Salisu, Department of Business Administration, Yobe State University Damaturu, Yobe State Nigeria.
International Journal of Economics, Business & Sustainable Management | DOI:- 10.5281/zenodo.21242560 | Page 01 to 10
Abstract
The study evaluated the influence of customer relations on customer satisfaction in hospitality industry in Damaturu. This research used a survey method to study analyze the importance of customer relations on customer satisfaction in hospitality industry in Damaturu. The sample size for this study is 225 respondents from 5 hotels located within vicinity of the study area. Questionnaires were administered on these respondent using personal delivery and collection strategy. The findings revealed that there is a strong positive relationship between all the dimension of customer relationship management (CRM) such as service, quality, service features and access to services. The study suggested that CRM strategies (service, quality, service feature and staff attitude) practices by hotels in Damaturu should not be consider as the only key to success except other component of CRM are considered and empirically tested. Nevertheless, the study concluded that regardless of differences in customer expectation, customized customer service and products quality and feature as well as the behavior of employees are essential for successful and effective CRM that will ensure sustainable customer satisfaction and organizational growth and development. Thus, hotel firms cannot continue to overlook the raison d’etre of CRM strategies which are here stay.
Keywords: Service quality, Access to service, Service Feature, Customer satisfaction.
SUSTAINABLE MANAGEMENT PRACTICES AND CORPORATE ENVIRONMENTAL RESPONSIBILITY OF DEPOSIT MONEY BANKS IN DELTA STATE
EKPENI Perpetual Ogechukwu, Dennis Osadebey University, Asaba Delta State, Nigeria.
International Journal of Economics, Business & Sustainable Management | DOI:- 10.5281/zenodo.21293979 | Page 01 to 29
Abstract
This study examined sustainable management practices and corporate environmental responsibility of deposit money banks in Delta State, Nigeria. Specifically, the study examined the effect of green operational practices on corporate environmental responsibility of deposit money banks in Delta State and determined the effect of sustainability policy implementation on corporate environmental responsibility of deposit money banks in Delta State. The study adopted a survey research design. The population of the study comprised staff of selected deposit money banks in Delta State, while a sample size of 187 respondents was determined using the Taro Yamane formula. Primary data were collected through the administration of structured questionnaires. The validity of the instrument was established through face and content validity, while reliability was tested using Cronbach’s Alpha reliability technique with coefficients exceeding the acceptable threshold of 0.70. Data collected were analyzed using descriptive statistics, Pearson Product Moment Correlation, and Multiple Regression Analysis with the aid of Statistical Package for Social Sciences (SPSS Version 27). The findings revealed that green operational practices significantly and positively affect corporate environmental responsibility of deposit money banks in Delta State (β = 0.461, t = 7.934, p < 0.05). The study also found that sustainability policy implementation significantly affects corporate environmental responsibility of deposit money banks in Delta State (β = 0.398, t = 6.882, p < 0.05). Furthermore, the correlation analysis indicated strong positive relationships among the study variables, with green operational practices and corporate environmental responsibility showing a correlation coefficient of r = 0.751, while sustainability policy implementation and corporate environmental responsibility recorded r = 0.723. The regression model showed an adjusted R-square value of 0.653, implying that sustainable management practices explained 65.3% variation in corporate environmental responsibility of deposit money banks in Delta State. The study concluded that sustainable management practices significantly enhance corporate environmental responsibility among deposit money banks in Delta State. The study therefore recommended that deposit money banks should intensify the adoption of green operational practices such as paperless banking systems, energy-efficient technologies, and waste reduction mechanisms to improve environmental sustainability. The study also recommended that management of deposit money banks should formulate and effectively implement comprehensive sustainability policies that promote environmental accountability, sustainability reporting, and environmental compliance within the banking sector.
Keywords: Sustainable management practices, green operational practices, sustainability policy implementation, corporate environmental responsibility, deposit money banks.
LEADERSHIP AGILITY AND ORGANIZATIONAL RESILIENCE IN UNCERTAIN BUSINESS ENVIRONMENTS (VUCA)
PATRICK Young, Department of Business Administration Delta State University, Abraka, Nigeria.
International Journal of Economics, Business & Sustainable Management | DOI:- 10.5281/zenodo.21294185 | Page 01 to 28
Abstract
This study examined the relationship between leadership agility and organizational resilience in uncertain business environments (VUCA). The specific objectives of the study were to determine the effect of strategic adaptability on organizational resilience and examine the effect of decision-making flexibility on organizational resilience in uncertain business environments. The study adopted a survey research design. Primary data were collected through the administration of structured questionnaires to employees of selected commercial banks in Delta State, Nigeria. A sample size of 240 respondents was used for the study. Data collected were analyzed using descriptive statistics, Pearson Product Moment Correlation, and Multiple Regression Analysis with the aid of Statistical Package for Social Sciences (SPSS) Version 25.The findings revealed that strategic adaptability has a significant positive effect on organizational resilience in uncertain business environments (β = 0.482, t = 8.936, p < 0.05). The study also found that decision-making flexibility significantly affects organizational resilience (β = 0.397, t = 7.824, p < 0.05). Furthermore, the regression analysis showed that leadership agility dimensions jointly explained 59.0% variation in organizational resilience (R² = 0.590, F = 156.842, p < 0.05). The correlation analysis indicated a strong positive relationship between strategic adaptability and organizational resilience (r = 0.711, p < 0.01), as well as between decision-making flexibility and organizational resilience (r = 0.684, p < 0.01).The study concluded that leadership agility significantly enhances organizational resilience in uncertain business environments characterized by volatility, uncertainty, complexity, and ambiguity (VUCA). The study recommended that organizations should strengthen strategic adaptability practices and promote flexible decision-making systems to improve resilience, responsiveness, and long-term sustainability in turbulent business environments.
Keywords: Leadership Agility, Strategic Adaptability, Decision-Making Flexibility, Organizational Resilience, VUCA Environment.