1 Research Scholar, Department of Commerce, Lords University, Alwar, India
2 Research Supervisor, Department of Commerce, Lords University, Alwar, India
Abstract
India's banking sector has undergone a remarkable transformation over the last decade due to rapid advancements in digital technologies and Artificial Intelligence (AI). Traditional banking services are evolving into customer-centric, data-driven, and intelligent financial ecosystems. Government initiatives such as Digital India, Jan Dhan Yojana, Aadhaar, UPI, Account Aggregator, and Digital Public Infrastructure (DPI) have accelerated financial inclusion. Simultaneously, banks are increasingly adopting AI, Machine Learning (ML), and block chain, cloud computing, robotic process automation (RPA), biometric authentication, and conversational banking. This study examines the latest trends in Artificial and Digital Banking in India, analyzes recent banking data, discusses opportunities and challenges, and provides recommendations for sustainable digital transformation.
Keywords: AI, UPI, RPA, NLP.
References
- Reserve Bank of India. (2025–2026). Annual Report. https://www.rbi.org.in
- National Payments Corporation of India. (2026). UPI Statistics. https://www.npci.org.in
- Ministry of Finance, Government of India. (2026). Digital Financial Inclusion Reports.
- Press Information Bureau. (2026). AI-Powered Financial Inclusion in India.
- Reserve Bank of India. RBI Bulletin: Digital Financial Inclusion and AI